Last updated: 5 November 2026

Terms of Use

1. Provider and scope

These terms of use apply to the WhoKnows app and related services of Munichon GmbH & Co. KG, Rudolf-Diesel-Ring 17, 82054 Sauerlach, Germany, email: info@munichon.com. By signing up, you agree to them.

2. What WhoKnows is

WhoKnows shows you what people in your address book and their contacts can do, and helps you reach them. We only connect people. Any arrangement about help or services is made directly between you and the other person. We are not a party to it and give no guarantee for quality, legality or payment.

3. Your account

  • You must be at least 16 years old.
  • Use your real name and your own phone number. One account per person.
  • Keep your password secret. You are responsible for activity under your account.
  • You can delete your account at any time in the app (Profile → ⋯ → Delete account).

4. Rules of conduct: zero tolerance for abuse

WhoKnows has zero tolerance for objectionable content and abusive behaviour. In particular, the following is not allowed:

  • insulting, discriminatory, violent, pornographic or otherwise unlawful content,
  • harassment, threats, stalking or pressuring others,
  • fake profiles, impersonating someone else and fake ratings,
  • spam, advertising, and phone numbers, prices or links in profile texts,
  • offering prohibited services, or services that require a licence you don't have,
  • automated scraping of the app and circumventing technical safeguards.

The profile guidelines also apply.

5. Reporting, blocking and moderation

You can report any profile in the app and block people. Blocked people no longer see you, and you no longer see them. We usually review reports within 24 hours. We remove unacceptable content and may suspend accounts that violate these terms, temporarily or permanently, and without prior warning in serious cases.

6. Your content

Your content (photo, texts, skills, ratings) remains yours. You allow us to display it in the app free of charge for as long as your account exists. Only post content you have the necessary rights to.

7. WhoKnows Pro

  • Pro is available as a monthly subscription and as a one-time purchase (lifetime). Purchase and billing are handled by the App Store or Google Play; their terms also apply.
  • The subscription renews automatically for one month at a time unless you cancel it in your store account at least 24 hours before it ends.
  • Refunds are handled by Apple or Google.
  • Deleting the app or your account does not cancel a subscription.

8. Availability and changes

We aim for uninterrupted service but cannot guarantee it. Features may evolve. We will inform you in the app in good time about material changes to these terms. If you don't agree, you can delete your account.

9. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health. For slight negligence, we are only liable for breach of essential contractual obligations, limited to the foreseeable, typical damage. We are not liable for services that users arrange among themselves. Liability under the German Product Liability Act remains unaffected.

10. Termination

You can terminate at any time by deleting your account. We may terminate with four weeks' notice, or without notice for good cause (for example serious violations of section 4).

11. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer protection laws of your country of residence remain unaffected. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.